Privacy Policy

Effective Date:  June 1, 2018

This privacy notice discloses the privacy practices for Bask Outside and our website; https://www.baskoutside.com. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.  This includes placing an order. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will use your information to process your order and communicate with you regarding your order.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Sharing

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon on your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g. billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

While we take precautions to protect your information, it is possible that someone may intercept or access communications, transmissions and/or personal information where this would fall outside of the control of Bask Outside. You must also seek to protect against unauthorized access to any passwords and/or accounts that you use in connection with this website, and you should remember to log off of the website once you have completed your activities on the website or if you step away from your computer.

You acknowledge that the security of online transactions you conduct using the website cannot be guaranteed. Bask Outside does not accept responsibility for misuse or loss of, or unauthorized access to your personal information, where the security of that information is not within Bask Outside’s control.

Cookies

We do not use “cookies” on this site.  A cookie is a piece of data stored on a site visitor’s hard drive to help improve your access to a site and identify repeat visitors that site.

Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Notification of Changes

Whenever significant changes are made to the privacy notice, we will notify you via email if you have provided your email address to us.  For all other users of the website, you acknowledge and agree to our privacy policy by continuing to use the website.

Order and Shipping Information

 

How long will it take to receive my furniture?

Our normal processing time is two weeks from the date of purchase to receive your order but it can take up to eight weeks during times of higher demand.  We promise it’s worth the wait.

What payment methods do you accept?

Payment made through our website may only be made using a valid credit card.  We accept MasterCard, Visa, Discover and American Express.

Will I be charged sales tax?

If you are located in the state of Texas, we are required to collect sales tax.

How will I know what’s going on with my order?

You will receive an order confirmation email at the time you complete your order.  Once your order is complete and has shipped, you will receive another email to notify you.  Feel free to contact us if you have any questions about your order at any time.

Call 830-249-8947

Email info@baskoutside.com

Can I cancel my order?

You can cancel your order within three business days from the date you place your order.

What do you charge for shipping?

Nothing!  We are happy to offer free shipping within the United States.

Do you ship outside the US?

Currently we do not ship outside the United States.

How should I clean my Bask furniture?

We recommend spraying your Bask furniture down with a water hose. Yep, it’s that simple. For a more thorough cleaning, we recommend dish soap and water using a soft bristle scrub brush or cloth rag.

How much will I pay for standard shipping?

Nothing. If you have specific shipping needs, would like to use an expedited shipping method or are placing an order for more than four items, please contact us at info@baskoutside.com or call 830-249-8947 M-F 9am – 5pm CST

Terms and Conditions

  1. Acceptance of Agreement: By using this website, you agree to the terms and conditions of use agreement with respect to our site. This agreement may be amended by us at any time without specific notice to users.
  2. Modification: We reserve the right to edit or delete any documents, information or other content appearing on our site, including this agreement, without further notice to users.
  3. Payments: By purchasing furniture from us, you agree that:
    a)Any credit card information you provide is true, correct and complete. You attest that you are an authorized user of the credit card provided. b)Credit card payments will be honored by your credit card company. C) You will pay the charges incurred by you, including any additional shipping fees and applicable taxes.
  4. Return Policy: Our return policy is a part of this agreement.
  5. Warranty: Our warranty is part of this agreement.
  6. Order Verification: Bask Outside reserves the right to contact a customer by phone or email to verify the accuracy of their order, shipping address, payment information or any other specific information necessary to complete the customer’s order.

What Kind of Warranty do Bask Products Provide?

Bask Outside furniture (excluding cushions) carries a 7-Year residential warranty and a 3-Year commercial warranty against defects in material and workmanship. This warranty applies to only the original owner and is void if the product is structurally altered, or subjected to stress beyond the physical limits of the materials used in the body or components, or is damaged as a result of abnormal use.

What If I Need to Return My Bask Product?

If you’re not 100% relaxed in your Bask Outside furniture, we will be happy to take it back for a full refund within 30 days. Please contact us at 830-249-8947 for return approval and instructions. This return policy only applies to products purchased directly from Bask Outside via phone or website. For products purchased directly from an authorized dealer, their return policy applies — please contact them directly for more information.

How Do I Contact Bask?

Feel free to contact us M-F 9am – 5pm CST.

Phone
830-249-8947

Email
info@baskoutside.com

Mail
Bask Outside
PO Box 367
Boerne, TX 78006